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Attachments

Attachment answer types are used to add files to your service item.

Creating Attachment Questions

On the submission of the page, the attached file is submitted to Remedy, and related to the request.

Example of blank Attachment answer type:

attachement blank.JPG

All required fields are set to a default value.

Text size controls the width of the field that holds the name of the file.

File size limit (kb) is set in bytes. Initial value is one megabyte.

Upload label and Clear label allow you to set language specific fields on the attachment upload dialog.

Example of Load dialog:

attachment web example.JPG

Enforce File Types will set the file types that are allowed for attachments.

attachmnet file types.JPG

The list above are examples different file types. If you want multiples, simply add more with a space inbetween.

Answer Mapping allows the file name to be saved to an attribute of the request when it is submitted. It does not save the actual file as an attribute. Select the desired attribute from the drop-down list.