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Kinetic Community

Pages Tab

The Pages tab displays information on the elements that make up your request. These elements include Pages, Questions, Dynamic Text, Images, and Copy Exiting Elements. These items are covered in their own articles.

Feature

Here is an example of the Pages tab:

service item pages tab.JPG

The Add, Modify, and Delete buttons are used to add elements to your service item. Up and Down buttons are used to shift elements position on the service item.

NOTE: elements may not be moved from page to page within a service item.

Each element has its own article that defines how to Add it to your service item. The Modify button opens up the existing element and lets you change its properties.

You can also delete elements from this tab. Select the element and click the Delete button. In the case of questions, you will also be deleting all the related answers. Once deleted, they cannot be returned except through a database operation/restore. If you try and delete a question the following dialog will appear:

pages tab delete question.JPG

As it staes in the message, if you need the answers, but do not need the question, the best option is to hide or remove it from the Style tab of the question.

 

Saving a Service Item

Saving the service item triggers the Remedy workflow to create/update all the HTML for the service item.