Service Item/Survey Template View
Main forms with a brief description:
KS_SRV_SurveyTemplate – Details on the individual templates or service items
KS_SRV_ContentsElementHTML – Generated HTML code for the pages in the individual templates or service items
KS_SRV_SurveyQuestion – Question details
KS_SRV_SurveyQuestionChoice – Values for list choices
KS_SRV_Manager – Dialog form for Survey Author Console
KS_RQT_Manager – Dialog form for Service Catalog Console
KS_SRV_ElementDialog – Question and other page element dialog for both templates and service items.
KS_RQT_Task – Holds information about tasks related to service items.
Survey/Request Answers View
Major forms with a brief description:
KS_SRV_CustomerSurvey_base – Instance of this form is generated for each survey/request. It holds all the attributes and basic data for each survey/request.
KS_SRV_SurveyAnswer – Individual survey/request answers.
KS_SRV_SurveyResult – All the answer viewers, and instance Ids for the individual answers.
KS_SRV_CustomerSurveyResults_join – Also known as “The Flattener”, this form has information from the base record, the template, all the answer viewers and the attributes.
Two main reporting forms:
Kinetic Task Forms
Major Forms of the Task System
KS_TSK_Instance – One record created for each node on your task tree, per request submission. Holds both the return and deferred variables.
KS_TSK_Trigger – Records created in this form can both start a task tree process and restart a task process from a deferred node/instance.
KS_TSK_Trigger_Lock_join – Used to stop multiple Task Engines from processing the same tree instance.
KS_TSK_Tree – Holds the Task Tree which is represented as an XML string. It is related to a template by the Association ID.
KS_TSK_Def – Holds a Task Handler and relates to its authentication information. There is an attachment field that holds the imported handler.
KS_TSK_Exception_Handler – Every error/exception thrown by the system is recorded in this form. They are also viewable from the Task Management console.
Continue to Activity Four, review the application forms.