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Project Participants

DOCUMENT OVERVIEW

The following document outlines the project participants, roles and contact information.  Having the right people in place at the start of the project can save significant time and energy, particularly when parts of the team are outside vendors.

PROJECT PARTICIPANTS

Who to gather

 Below are some charts of important project participants throughout the implementation process. Initially, though, it may be a challenge to know who all the right people are because you may not know all the systems touched by the various service items yet, for example. While the below information is correct and key for the project as a whole, you may need to start on a smaller scale for initial requirements gathering. Minimally, you want these people in the room:

  • Representative of the Budget. This is usually the Project Sponsor.
  • Subject Matter Experts. If you are discussing processes (for specific service items) this is the process SME, and if you are discussing theme/branding, it is a UI SME. You may need both, initially.
  • Decision Maker(s). This could be the Project Sponsor or the Process Owner(s).
  • Representative of the Implementers (Kinetic Request/Task System Builders). 
  • A Process Oriented Thinker*

*The process oriented thinker is often, but not always the implementer present. This person needs to be the one to break down the big picture processes into the various components of process (catalog, categories, items, approvals, work orders) and so forth. 

Kinetic Data/PARTNER

Name

Role

Number

E-mail

Office

Kinetic Data

Support

651-556-1020

support@kineticdata.com

St. Paul, MN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your company

Name

Role

Number

E-mail

Office

 

Project Sponsor

 

 

 

 

Project Manager

 

 

 

 

Internal Trainers*

 

 

 

 

 

 

 

 

 

 

 

 

 

*While Kinetic Request can be used to develop a very intuitive interface, most institutions want to do some customer/user training.

TECHNICAL/OTHER

Name

Role

Number

E-mail

Office

 

Remedy App Admin

 

 

 

 

DB Admin

 

 

 

 

Web Server Admin

 

 

 

 

Remedy Server Admin

 

 

 

 

Graphics/Style Branding

 

 

 

 

Admin/Representative for any system being touched by Kinetic**

 

 

 

 

 

 

 

 

**Kinetic can reach out to other systems, eg. Active Directory, Exchange, etc., to read or update data. It can be important to have the players from these systems involved early on in the process.

OTHER CONTACT INFORMATION

  • Document Team Room Information if used
  • Document On-Call personnel/contact procedures if needed

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