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BMC® Remedy® Ars Adapter

Overview

The Ars Adapter is an adapter that is installed into Kinetic Bridgehub that allows access into BMC Remedy servers version 7.0.1 or higher

Installation

Note: Check to ensure that this adapter isn't already installed into your bridgehub as part of the base installation before undertaking the installation tasks.

  • Download the kinetic-bridges-adapter-ars.jar file and it's dependencies here.
  • Put all of the downloaded files into the WEB-INF/lib folder for you kinetic-bridgehub installation
  • Restart the tomcat that your kinetic-bridgehub installation is located in

Setup

Configuration Values

Name Description
Username Remedy login name
Password Remedy password
Server Remedy server name or IP Address
Port Remedy TCP Port
Prognum Remedy RPC Prognum

Example Configuration

Name Value
Username Demo
Password secret-password
Server remedy-server.acme.com
Port 3000
Prognum 0

Structures, Fields, and Queries

Structures

  • The structure can be any Form Name 

Fields

  • Possible fields are the Field Display Names for a form

Queries

  • The query structure follows the same structure as a Remedy Qualification

Changelog

v1.0.1 (2016-08-23)

  • Sorting records fixed
  • Changed Password to a sensitive property.

v1.0.0 (2015-12-18)

  • Initial Version