Add a tutorial to your user guide
Tutorials describes steps for completing an end-user task. To mark a tutorial, add any of the following tags to any page:
Add a troubleshooting page
Troubleshooting pages are for users to identify reasons and fixes for problems. To mark a troubleshooting page, add the tag
Add a reference page to your user guide
Reference pages list essential facts about a feature or system. To mark a reference page, add the tag
Bridging allows you to access data from systems outside of Request CE. Examples include BMC Remedy, Salesforce, or ldap.
Kinetic Bridgehub is the application used to connect to remote systems. It comes loaded with all of our current bridges.
Installation and Configuration of bridge application is covered in the link above.
Connection to the bridge (Bridge Hub) is defined on the Bridges console.
To Add a new bridge connection click on the + Add Bridge button
Name. A descriptive name used to reference the bridge in other dialogs.
Status. Active, Inactive are the options. Active is the default.
URL. Normally provided in the Bridge Hub console for the specific bridge.
Key and Secret. Additional security information to encrypt the dataThe other two console (Models and Mappings) are covered through the links below.