Create and Maintain Bridged Resources
Bridges allow you to access data from systems external to Request CE. Examples include LDAP, ServiceNow, and Salesforce.
Before Bridge Resources can be used, you need to setup and configure two parts of the application
Bridge Hub is the external application that routes requests and returns information to Request CE. See Community information Here for setting up bridges on your web server.
After setting up Bridge Hub, you need to configure Bridges for your Kapp. See the article here on configuring Bridges
Bridge Resource Console
There are a couple of different ways to create a new Bridge resource. For questions, you can either select Add New from the Default Value Bridged Resource drop down, or from a selection list select Add New from the Bridged Resource drop down. Bridges are also used in Events as sources for results in Set Fields or with Custom code.
If you know that you are going to use the same Bridged Resource in multiple places, you can create directly on the Form under the Bridged Resources section. All configured Bridge Resources are also available here.
The basic dialog for creating Bridge Resources.
- Name - descriptive text
- Status - Active (default) or Inactive
- Model - refers to the Bridge configured on the Setup Console
- Qualifications - defined by the Model selected, multiple or single depending on where it is used
- Parameters - determined by the Qualification (if needed).
A common example is setting a default field when a page loads.
Once the Bridged Resource is selected and configured, you can select the attributes returned by the bridge as options for your default value, question, or event.
Another common example is setting a list from external sources.
- Custom Event
- Replace Simple Data Requests with Bridging
- Custom Event
- Replace Simple Data Requests with Bridging
- Dynamic Data Population with Tables
- Many times some data is best displayed in a table. Table data can come from searching a data souce or from a user's input. Learn the methods and tools used to add tables to Service Items and Consoles
- How to use the builder to create and maintain Forms for Request.
- Form Details and Advanced Properties
- Create and Maintain a Page Object
- How to add and maintain Section Objects on Forms for Request.
- Text and HTML
- Create and maintain Text content and HTML content elements for a Form.
- Placing and Using Buttons on Pages.
- Checkbox Field
- Add and maintain a Checkbox field
- Date Time Fields
- Create and Maintain a Date/Time Element
- Dropdown Field
- Creating and maintaining list fields with both hard-coded data and dynamic sources.
- Radio Button Field
- How to create and maintain the details of a Radio Button field.
- Text Field
- Create and maintain Text fields for a Form.
- Setting the Visibility of fields and other elements.
- Checking for the presence of values/answers on submission of a Page.
- Render Attributes
- Add display attributes for fields and other elements.
- Kinetic Bridgehub Adapter Creation Training
- Class with activities on how to build your own bridges/adapters for bridgehub.
- How to use SSL with the LDAP bridge
- This article describes the steps required to configure how to use SSL with the LDAP bridge including exporting / importing certificates.
- Data Viewer JS Library (CE)
- Data Viewer is a library which provides a reusable and constant way to build search functionality into a form and display the results. Commonly used behavior is included in the functionality (ie: Set field values in a row or list selection) Results can be displayed as a Table or List. Custom Renderers may also be created to display search results in an alternate format. The library is configuration driven, reducing the need to create JS when creating simple tables from search results.
- How to set up a bridge to Kinetic Core Submissions for one of your Forms
- This article includes the details of to set up a bridge to Kinetic Core Submissions to one of your Forms.
- BMC® Remedy® ARS Bridge
- The ARS Bridge provides access into BMC Remedy servers version 7.0.1 or higher.
- Data Viewer JS Library (RE)
- Data Viewer provides a simple and consistent way to add search functionality to a Service Item. It performs a search using a Bridge Request or Simple Data Request and displays the results in a list or table. It provides a low or no code way to add a search and commonly used features to a Kinetic Request Service Item.
- Searching (for Tables, Lists, Single Results)
- Using a Bridge Search to Populate Questions using a Mobile Friendly Table
- This solution describes how to use bridging to do a people search, populating fields on the service item using a bridge request based on criteria the user provides. If there is more than one response to the search, a table is displayed for the user to select the correct individual from. This table uses a mobile friendly version of datatables called FooTables. People Search using Bridges
- Using a Bridge Search to Populate Questions using a YUI Table
- This solution describes how to use bridging to do a people search, populating fields on the service item using a bridge request based on criteria the user provides. If there is more than one response to the search, a table is displayed for the user to select the correct individual from. This table uses a version of YUI tables. People Search using Bridges
- Amazon EC2 Adapter (Legacy)
- Aveksa Adapter
- Azure Adapter
- BMC® Footprints Adapter
- BMC® Remedy® Ars Adapter
- Counter Adapter
- Database Adapter
- DB2 Adapter
- MSSQL Adapter
- Oracle Adapter
- Elasticsearch Adapter
- Google Admin Adapter
- Google Drive Adapter
- Jira Adapter
- Kinetic Core Adapter
- LDAP Adapter
- Microsoft Project Adapter
- Microsoft SharePoint Adapter
- Mock Adapter
- Nagios XI Adapter
- Rackspace Adapter
- Salesforce Adapter
- Service Now Adapter
- Solr Adapter
- VMWare Adapter