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Service Request Blueprinting

Learn how consistent and thorough service request requirements gathering can save you time and money. In this session we will review a service request blueprint document that will help you improve upon your requirements gathering process. See an example of a Blueprint Doucment that can be used to thouroughly document your Service Requests and their processes.

Images

BlueprintProcessFlow.jpg

 

Topics

  • Discuss challenges of defining service request requirements.
  • Benefits of documenting your services.
  • Benefits of using consistent documentation.

Synopsis

  • Speeds development which saves money
  • You don’t need to be the subject matter expert to develop the service request
  • New developers don’t need to reinvent the wheel
  • Increases accuracy (develop the service request correctly the first time)
  • Provides for better support of the service request as time passes

Presentation Video