Skip to main content
Kinetic Community

Hitchhiker's Guide to the Request Data Galaxy

Kinetic Request: the final frontier. These are the voyages of the Kinetic Request data. Your mission: to explore strange new databases, to seek out new data and new information, to boldly build reports that no one has seen before.

Images

Request and Task ERD - Updated.png

Topics

  • Why are reports needed?
  • When should you start the Reporting Discussion?
  • Report Building Process
  • Report Requirements
  • Know your Data Entity Relationship Diagram (ERD)
  • Know your Data Entity Relationship Diagram (ERD) - Nope, not a Duplicate
  • Building Reports

Synopsis

This presentation was built in order to show where Kinetic Request and Kinetic Task store data that is important for Reporting.  By knowing the information held within the ERD you will learn how to build any Reports required by your Business Process.

You will also learn how to use Reporting for Continous Improvement of your Service Items.  By reviewing the data you will be able to determine how long the Approval Process is taking to complete.  You will also be able to tell if the "Right" Information is being collected and if the "Right" people are making the Requests.  By reviewing this information you may be able to Simplify your Approval Process and reduce the duration from Request Submission to Fulfillment.

Presentation Video