Skip to main content
Kinetic Community

Troubleshooting Tips and Tricks

Downloads

PDF

Powerpoint

Tips and tricks for troubleshooting the Kinetic Task Engine, Installations and Kinetic Survey/Kinetic Request.

Topics

  • How to Contact Support
  • Kinetic Task
    • Log Files
    • Exceptions
    • Task Manager Console
    • Echo/Deferred Nodes
  • Installations
    • Remedy and Tomcat Options
    • Sharing Files
    • Common Error messages
  • Kinetic Request/Kinetic Survey
    • Logs
    • Common Issues
    • Browsers
    • Performance Troubleshooting (Coming Soon!)

Synopsis

This presentation is targeted at Kinetic Task, Kinetic Request and Kinetic Survey managers. After learning how to contact support, you will learn some of the most common errors and how to troubleshoot them.

The Kinetic Task Engine is the newest addition to KInetic Data products, and generates the most questions. We walk through some common (real world) errors, and how to use the Task manager Console for troubleshooting.

Installations can be the single most important time that customers interact with support, so we walk through many of the options that can generate questions, and the most common errors and gotchas.

Lastly, we walk through some of the most common errors that are seen in creating service items and survey templates. These are generally around events and javascript.

Resources