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Use the below links and instructions to dowload and install/update Kinetic Request/Survey to version 5.0.0. Note: Kinetic Request and Kinetic Survey use the same files and follow the same installation/upgrade procedure.  The information provided below applies to both applications.


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Remedy AR Server v6.0.3 or greater
Web Application Server

Java Servlet Container (Servlet spec 2.3, JSP spec 1.2)

  • Examples
    • Tomcat 5.5+

    • WebSphere 6.1+ 

    • WebLogic 9.0+


Java 32-bit Java 1.5.0 or greater - MUST be 32-bit
Architecture Click for Architecture Requirements



The installation guide for Kinetic Request can be found here.

The full installation package, including a Windows based installer, can be downloaded here.

If the link above for the download file does not work, the file is available in the Attachments section below.   You must be logged in to see the files in the Attachments section.


The upgrade package can be downloaded here.

The upgrade guide will be located in the \Docs directory once you have unzipped the file.

If using Dev Studio, you MUST be in Base Development Mode.