Using the Audit Information
The Audit tab allows a request manager to see changes that have taken place for a request.
Template item changes are only audited once the status is Active, Inactive, or Closed. Changes in “New” status are considered in development and are not audited. Items being Audited:
Deletions of customer surveys
Questions and other element changes
The information being tracked includes:
- User making the change
- Date/time of the change
- Previous value
- Value changed to
Example of Audit tab:
If you need to restrict the Remedy Users that can submit a survey, see the answers to a survey, and/or control who can modify a survey template, those options are here. All of these are controlled by setting Remedy Permissions which are then applied to the correct underlying forms.
Management Group – This single group will have access to view and modify a survey template. If you set this to a group besides public, even a Remedy Administrator will not have permissions to see the survey template.
Submission Group – This single group will be the only group that has permission to see the answers, attributes, and base records for submitted surveys.