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Activity Seven - Event Integration

Create an event integration to an existing form

Goal

Integrate your Customer Satisfaction survey to the Integration Sample form.  The qualification and rules are up to you.  If you have time, construct a new message template for the integration.

Things to Think About

Once integrations are added they become effective immediately.  Make sure your users and customers are ready.

Do you want the users to be able to access the results of Call Scripts right away, or can they wait for a report?  There is an option to add a table of results to your integrated form.

Do you want more than one Call Script to fire per instance of a Remedy form?