The Manage Messages tab offers Administrators the ability to view email messages that have not been sent out of the system (in pending status). Most often, the problem occurs because a message template has been incorrectly formatted. This screen helps determine where the problem may have occurred.
Figure: Manage Messages Tab
The Message Template drop-down list allows you to investigate where a delay may be occurring by viewing available message templates.
The Number of Hours Old box allows you to prioritize messages by the oldest “pending status”, or by a particular group of delayed messages.