Skip to main content
Kinetic Community

Dynamic List

How to create a Dynamic List with Bridging

Dynamic List

Before bridging, Dynamic List answer type questions could only get information out of Remedy. Now with bridging, you also have access to data outside Remedy.

Here is the dialog with bridging (default):

dynamic list dialog empty.JPG

In this example we will show a list of menu items from our internal menu form (KS_ACC_Menu).

Model refers to the Models table on the Structures tab of the Bridge Manager. This is equivalent to selecting the Remedy form, but bridging can also select models from outside Remedy. Selecting the Customer model relates this to the Person form in Remedy.

Qualification refers to the table of the same name on the Structures tab which relates back to the Qualifications Mappings setup on the Mappings tab. This is a preset qualification for example 'AR Login' = "<%=parameter["Login"]%>". Make sure that in the qualifications mapping that the Result Type is set to Multiple (Dynamic Default should be set to Single).

Label and Value refer to what is shown (Label) and what is actually saved (Value) when the customer makes a selection from the dynamic list question.

The parameter table value is set with the qualification that is used to retieve the data from the Value drop-down. Click the Modify button to link it to an answer or other value from the request.

dynamic list dialog complete.JPG

Here is the Structures tab that provides the bridge information for the example above:

Bridge manager structure.JPG

Here is the Mapping for the Menu Model:

Bridge Manager Mapping.JPG

In the Qualifications Mappings table you can see the two qualifications are defined - they are then used by the dynamic list (and any other element that can use bridging).